Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
In most cases orders are shipped same day within the USA and Canada. We operate from California and use UPS and DHL regularly. For most options this is ground which can take anything from 2 to 10 days depending on distance.
Simply Click here to create at account with us.
Please log into your account area and goto the addresses option. Here you can easily amend you shipping address.
Where possible we will include tracking information on the receipt in your account area.
NEVER! We only use systems like Stripe and Paypal who handle the credit card systems. We will never store or have access to any of your sensitive information.
Our company operates from the UK and thus no sales tax is currently added.
We ship worldwide – simply choose your country at checkout for an accurate shipping cost.
In most cases all items will arrive in one package unless in rare circumstances we are waiting for some items to arrive and wish to get your other items to you quickly.
If you need to swap an item
Returns and Exchanges
You are purchasing a magic trick AND a secret. The secret is in many cases more important than the trick itself and so for this reason we reserve the right to only accept returns on damaged or faulty goods. If damaged or faulty please take a photo of the item and use our online chat to submit this photo with a message and we will deal with as quickly as possible.
In the rare occasion an incorrect item is sent please reach out via our online chat / ticket system and we will work out a resolution.
If damaged or faulty please take a photo of the item and use our online chat to submit this photo with a message and we will deal with as quickly as possible.
Please return any products to:
MagicWorldOnline.com FAO Karl Miller
11500 Gold Dredge Way, Rancho Cordova, CA, 95742
Please use our online chat form in the bottom right of our website. Even if we cannot reply instantly it creates a ticket and we will reply within 24 hours.
Please contact us immediately via chat with the updated address. If we don’t answer immediately do not worry, it will turn into a ticket that we will see before processing your order.
You may only cancel / amend your order if the order hasn’t been physically shipped. Please use our live chat on our website to leave us a message.
Our website doesn’t yet have this facility but we hope to bring it in place very soon.